Making a Complaint
Sam bought a new TV online three weeks ago. He has experienced some problems with the TV, so he calls the customer services department to complain…
Customer Services Advisor: Good afternoon, Southwest Electrics, how can I help you?
Sam: Hi, I bought a TV from your online shop 3 weeks ago. There seems to be a problem with the screen. The picture keeps breaking up on all the channels and it’s getting worse…
Customer Services Advisor: I’m very sorry to hear that. Can you give me some more details about the TV please? Do you have the order number ?
Sam: Yes, my order number was BN007432. It’s a 40-inch Samsung smart TV.
Customer Services Advisor: Thank you. OK… yes, I have your details now. Have you tried disconnecting and then reconnecting all the leads?
Sam: Yes, that didn’t help…
Customer Services Advisor: Have you checked your internet connection is stable?
Sam: Yes, it’s working perfectly…
Customer Services Advisor: OK, I see… We’ll have to send an engineer to have a look at your TV. And, if you need a replacement, we’ll send it as soon as possible. What about tomorrow morning? Does that suit?
Sam: Yes, what time?
Customer Services Advisor: Our engineer can come at 10 tomorrow morning - Is that OK?
Sam: Yes, that suits fine… thank you for your help.
PHRASAL VERBS
Phrasal verb | Meaning | Example sentence | Categories |
|---|---|---|---|
To run up against | To experience something difficult and unexpected. | The politicians ran up against strong opposition from the people. | Problem |
To wrestle with | To try very hard to deal with a problem or a difficult situation. | I wrestled with the decision for a few months before deciding to quit. | Problem |
To think through | To carefully consider the possible results of doing something. | I need some time think this through before making a decision. | Problem |
To knuckle down | To start working or studying harder. | He’s going to have to knuckle down if he wants to pass the course. | Problem |
To talk over | To discuss a problem or situation with someone. | We talked over the issues in the meeting before making a decision. | Problem |